Meet the team: Customer Experience Group CEG And an overwhelming 95% of the survey respondents cited customer service as important in their choice of and loyalty to a brand. Quantifying customer experiences across customer segments is essential in order to identify both opportunities for increasing revenue from customers and risks of customer defection. This article […]
Chatbot Architecture: How Do AI Chatbots Work? Constant testing, feedback, and iteration are key to maintaining and improving your chatbot’s functions and user satisfaction. Messaging applications such as Slack and Microsoft Teams also use chatbots for various functionalities, including scheduling meetings or reminders. Chatbots are used to collect user feedback in a conversational and engaging […]